
Support & Help
System requirements
Before you install CoverJock, please make sure the PC you're installing onto meets the minimum requirements.
PC hardware requirements
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Processor: 2 gigahertz (GHz) or faster
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RAM: 4 gigabyte (GB) (32-bit) or 6 GB (64-bit)
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Hard disk space: 1 GB (32-bit) or 2 GB (64-bit)
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Minimum Resolution: 1280x1024
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Touch Screen: recommended
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O/S: Windows XP, Vista,7, 8, 8.1 or Windows 10
POS hardware requirements
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Processor: 2 gigahertz (GHz) or faster
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RAM: 4 gigabyte (GB) (32-bit) or 4 GB (64-bit)
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Hard disk space: 1 GB (32-bit) or 2 GB (64-bit)
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Minimum Resolution: 1024x768
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Touch Screen: required
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O/S: Windows XP, Vista, 7, 8, 8.1 or Windows 10
Remote Tablet requirements
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Touch Screen: recommended
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O/S: Windows (tablet/phone), Android (tablet/phone), Mac (tablet/phone)
Optional hardware requirements
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Webcam: must be twain compliant
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Scanner: must be twain compliant
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Receipt Printer: recommended Star TSP100
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Cash drawer: must have RJ11 connection
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Magnetic Card reader: ISO Track 1, 2 & 3. USB or keyboard wedge.
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Fingerprint Scanner: only supported Hamster Plus (Secugen)
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Signature Pad: only supported Sigplex (Sigplex)
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Pager System: must be the pager system from PagerCall (PagerCall)
Prerequisites
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Microsoft .Net Framework 4.5 (this will be installed from the setup)
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The internet must be working on the PC
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Teamviewer must be downloaded and installed (send us Your ID and Password).
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USA clubs download here
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UK clubs download here
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Rest of the world clubs download here
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Music to be available
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Dancers names to be sent to CoverJock prior to install
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Any announcements to be sent to CoverJock prior to install
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Opening hours of the club must be sent to CoverJock
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If the video module is be used, connection to monitors must be setup