Support & Help

System requirements

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Before you install CoverJock, please make sure the PC you're installing onto meets the minimum requirements.

PC hardware requirements

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  • Processor: 2 gigahertz (GHz) or faster

  • RAM: 4 gigabyte (GB) (32-bit) or 6 GB (64-bit)

  • Hard disk space: 1 GB (32-bit) or 2 GB (64-bit)

  • Minimum Resolution: 1280x1024

  • Touch Screen: recommended

  • O/S: Windows XP, Vista,7, 8, 8.1 or Windows 10


POS hardware requirements

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  • Processor: 2 gigahertz (GHz) or faster

  • RAM: 4 gigabyte (GB) (32-bit) or 4 GB (64-bit)

  • Hard disk space: 1 GB (32-bit) or 2 GB (64-bit)

  • Minimum Resolution: 1024x768

  • Touch Screen: required

  • O/S: Windows XP, Vista, 7, 8, 8.1 or Windows 10


Remote Tablet requirements

 

  • Touch Screen: recommended

  • O/S: Windows (tablet/phone), Android (tablet/phone), Mac (tablet/phone)


Optional hardware requirements

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  • Webcam: must be twain compliant

  • Scanner: must be twain compliant

  • Receipt Printer: recommended Star TSP100

  • Cash drawer: must have RJ11 connection

  • Magnetic Card reader: ISO Track 1, 2 & 3. USB or keyboard wedge.

  • Fingerprint Scanner: only supported Hamster Plus (Secugen)

  • Signature Pad: only supported Sigplex (Sigplex)

  • Pager System: must be the pager system from PagerCall (PagerCall)

Prerequisites
 

  • Microsoft .Net Framework 4.5 (this will be installed from the setup)

  • The internet must be working on the PC

  • Teamviewer must be downloaded and installed (send us Your ID and Password).

  • Music to be available

  • Dancers names to be sent to CoverJock prior to install

  • Any announcements to be sent to CoverJock prior to install

  • Opening hours of the club must be sent to CoverJock

  • If the video module is be used, connection to monitors must be setup